22JL Casino – Privacy Policy

1. Introduction

22JL Casino ("22JL," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform at https://22jl.live. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and safeguard your personal information in connection with your use of the 22JL Casino website and all associated services (collectively, the "Platform").

This Policy is written in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). As a platform serving Filipino players, 22JL Casino takes its obligations under Philippine data privacy law seriously.

This Policy should be read together with our Terms and Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Personal Data We Collect

22JL Casino collects several categories of personal data from players and visitors to the Platform. The specific data collected depends on how you interact with 22JL and the services you use.

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify the 21+ age requirement under PAGCOR regulations).
• Philippine mobile number and email address.
• Residential address, city (e.g., Manila, Cebu, Davao, Quezon City, Makati), and postal code.
• Government-issued identification number and document type (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID).

2.2 Account and Transaction Data

• Username and encrypted password.
• Account registration date and history of account changes.
• Deposit and withdrawal history, including amounts in Philippine Peso (₱), timestamps, and payment method references.
• Bonus and promotion history.
• Game play history, including games played, wager amounts, wins, losses, and session durations.

2.3 Technical and Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Pages visited on the Platform, time spent on each page, and navigation paths.
• Referring URLs and search terms used to find the Platform.
• Session identifiers and authentication tokens.

2.4 Communications Data

• Records of live chat conversations with our support team.
• Email correspondence sent to or received from 22JL Casino.
• Feedback, survey responses, and complaint records.

2.5 Responsible Gaming Data

• Self-imposed deposit limits, session time limits, and cooling-off periods.
• Self-exclusion requests and their duration.
• Responsible gaming assessments where voluntarily completed.

3. How We Collect Your Data

22JL Casino collects personal data through the following means:

3.1 Direct Collection

You provide data directly to us when you: register an account on the Platform; complete KYC (Know Your Customer) verification; make a deposit or request a withdrawal; contact our customer support team; participate in promotions or surveys; or set responsible gaming preferences in your account dashboard.

3.2 Automated Collection

When you access the 22JL Platform, we automatically collect certain technical data through cookies, web beacons, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and behavioral data about how you navigate and interact with the Platform. Please refer to Section 9 (Cookies Policy) for more detail.

3.3 Third-Party Sources

We may receive data about you from third parties in limited circumstances, including:

• Payment processors (e.g., GCash, PayMaya/Maya, bank transfer providers) who confirm transaction status and provide fraud-screening signals.
• Identity verification service providers used to assist with KYC compliance.
• Regulatory authorities such as PAGCOR, where required by law.

4. Purpose of Processing Your Data

22JL Casino processes your personal data for the following specific purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 22JL Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw consent at any time by contacting our support team or updating your communication preferences in your account settings.

6. Data Sharing and Disclosure

22JL Casino does not sell your personal data to third parties. We share your data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, Philippine banks), KYC verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All service providers are contractually required to process your data only as instructed by 22JL Casino and to maintain appropriate security standards.

6.2 Regulatory and Legal Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 22JL Casino, our players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 22JL Casino's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy choices available to you.

6.4 With Your Consent

We may share your data with third parties in other circumstances where you have given your explicit prior consent.

7. Data Retention

22JL Casino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

As a general guide:

• Account data is retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents are retained for a minimum of five (5) years after the end of the business relationship.
• Customer support records are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data disposal procedures.

8. Data Security

22JL Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 22JL Platform.
• Encryption at rest for sensitive data stored on our servers, including passwords (stored as salted hashes) and financial information.
• Multi-factor authentication options for player accounts and mandatory MFA for all internal administrative access.
• Role-based access controls ensuring that 22JL staff can only access personal data necessary for their specific job function.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Intrusion detection and monitoring systems operating 24/7 to identify and respond to suspicious activity.
• Data breach response procedures including notification to the National Privacy Commission and affected players within 72 hours of discovering a breach that poses a real risk of harm, as required by the Data Privacy Act.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies Policy

22JL Casino uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform by collecting aggregated, anonymized data about page visits, session durations, and navigation paths. This data is used solely to improve Platform performance.
• Marketing Cookies: Used to deliver relevant promotional content to you on the Platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 22JL Platform. Your consent to non-essential cookies is requested when you first visit the Platform and can be updated at any time via the cookie preference center.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 22JL Casino:

• Right to be Informed: The right to know whether we hold personal data about you, and to receive clear information about how it is processed — which this Policy provides.
• Right of Access: The right to request a copy of the personal data we hold about you, along with information about how it is used.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly from your account dashboard.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time. You may also object to other processing based on legitimate interests, subject to our overriding legal obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

11. Minors and Age Restriction

The 22JL Casino Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 22JL Platform, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. 22JL Casino supports responsible gaming and the protection of vulnerable individuals.

12. International Data Transfers

22JL Casino primarily processes and stores personal data within the Philippines and in jurisdictions that provide an adequate level of data protection as recognized by the National Privacy Commission. Where data is transferred to service providers located outside the Philippines, we ensure that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law.

By using the 22JL Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where our service providers operate, subject to the safeguards described above.

13. Changes to This Privacy Policy

22JL Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will notify registered players via the email address or mobile number associated with their account, and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 22JL Casino protects your personal data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the changes.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 22JL Casino, please contact our designated Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24/7 via the chat widget on the 22JL Platform — the fastest way to reach us.
• Email: [email protected]
• General Support: [email protected]

We are committed to resolving all data privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.